user research

Userwyse specialises in user research, usability testing and user-centred information design

Userwyse is Janet Saunders' consulting company, helping clients to understand their users and customers, design and improve web-sites, intranets, software and applications.

Recently Janet has been using her research skills with Coventry University, in projects in sustainable transport, gender-smart mobility and transport design.

Read more about Janet Saunders

Based in Warwick, UK - with clients mainly in London, the South and Midlands.

User research, information design and software usability

We can help you understand who your users are, their goals and needs, and create personas, user journeys and requirements.

We can assess the usability of your site, through testing or expert review - and we'll suggest improvements.

We can help you structure information in your app or site, and design succesful user journeys so your audience can achieve their goals easily, such as finding information, or choosing products.


More about Usability projects...

User experience testing

Check out how we helped clients in usability testing of information and retail sites...

User experience testing projects

Expert Review

No time for a test? See what we can do with an expert review...

Expert Review projects


User research, information design (IA) and business analysis

Projects in information architecture, user journeys, personas, sitemaps and wireframe design for websites and intranets, such as Peabody Trust, National Rail Enquiry...

User research & IA projects


Online portfolio

For more detail about user research projects, check out Janet's online portfolio on

janet's portfolio

The total customer experience - creating usable processes

There's more to usability than just what's on the screen. Underlying business process is part of the total picture.

Process analysis is part of our skill-set. User-centred process design can help you get process and functionality working together.

User research and sustainable transport

In recent projects with Coventry University, Janet used her skills in ergonomics and user-centred design as Research Fellow in smart mobility and sustainable transport.

She took part in the 'SUITS' project to build capacity of Local Authorities across Europe to provide sustainable transport solutions, and also the 'TInnGO' project (Transport Innovation Gender Observatory) carrying out qualitative research, design research and many other activities. (both EU-funded projects)

Read more about Janet Saunders